96 122 71 13
Spanish English
Terms of use and refunds

Terms of Use and Sale


Please read these terms and conditions carefully before using the Tapizados Nueva Generación Services. By using the Tapizados Nueva Generación Services you agree to be bound by these conditions.
These General Conditions are subject to the provisions of Law 7/1998, of April 13, about General Conditions of Contract, to Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defence of Consumers and Users, to Law 3/2014 of 27 March, amending the consolidated text of the General Law for the Defence of Consumers and Users, to the Royal Decree 1906/1999 of December 17, 1999, which regulates Telephone or Electronic Contracting with general conditions, Organic Law 15/1999, of December 13, about Personal Data Protection, to Law 7/1996 , Of January 15, about Retail Commerce, and to Law 34/2002 of July 11, about Information Society and Electronic Commerce Services.

Object and general information

The present General Conditions of Use and Conditions of Sale regulate the use of the website www.mueblestapizadosnuevageneracion.com 

Through its website www.mueblestapizadosnuevageneracion.com, THE COMPANY provides information about its products and offers the possibility of acquiring them. Due to the content and purpose of the Website, people who want to benefit from its services must have the condition of "Client", which acquires by completing the registration form. The condition of Client implies adherence to the Terms of Use the version published at the time you access the Website.

In any case, there are Web Site pages accessible to individuals or legal entities that do not register or initiate a product purchase. In this regard, Users accessing these parts of the Website agree to be bound by the terms and conditions set out in the privacy policy.

  • Seller:
Tax Identification Number: B98710916 
C/ 26, nº200, P. I. Catarroja
46470 Catarroja (Valencia)
[email protected]

Product or service offered: development, design, manufacture and sale of all types of upholstered furniture (sofás, chairs, armchairs, etc.).

  • Buyer:
The user, registered on the website by means of a username and password, for which he has full responsibility for use and custody, being responsible for the veracity of the personal data provided to the provider.

Electronic communications 

Every time you use a Tapizados Nueva Generación Service or send us an email, you will be communicating electronically with us. We will contact you by email or by posting notices on our website.

For the purposes of this contract, you consent to receive communications from us by electronic means, and you agree that all contracts, notices and other notices and communications sent to you by electronic means satisfy any written form requirement, unless any mandatory applicable law requires a different form of communication. 

Copyright, intellectual property rights and database rights 

All content hosted or made available in any of the products of Tapizados Nueva Generación as for example text, graphics, logos, button icons, images and data collections are owned by Tapizados Nueva Generación or its content providers and are protected by the Spanish legislation in force on intellectual property rights, copyright and database rights. 

Systematic extraction or reuse of any part of the contents of any of the Tapizados Nueva Generación products is not permitted without our express written consent. In particular, the use of tools or robots for searching and extracting data for the extraction (whether on one or several occasions) of substantial parts of Tapizados Nueva Generación products for reuse is not permitted without our express written consent. Nor is the user permitted to create or publish his or her own databases when they contain substantial portions of any of the Tapizados Nueva Generación Services (for example, our product lists and price lists) without our express written consent. 

Your Account

When you use Tapizados Nueva Generación Services, you are responsible for maintaining the confidentiality of your account details and password, as well as restricting access to your computer. To the extent permitted by applicable law, you agree to assume responsibility for all activities carried out from your account or using your password. You must take all necessary measures to ensure and safeguard the confidentiality of your password, and you must inform us immediately if you have reason to believe that your password has been disclosed to a third party, or if it has been used in an unauthorized manner or is likely to be used. It is your responsibility to check that the information you provide us with is correct and complete, and you are also obliged to inform us immediately of any changes in the information you have provided. You can access and update your information through the My Account section of the website.

We reserve the right to deny access to the service, to terminate any accounts and to remove or modify any content in the event that you breach applicable law, these Terms of Use or any other applicable terms and conditions or policies. 

Our responsibility 

We will use our best efforts to ensure the uninterrupted availability of Tapizados Nueva Generación Services and the absence of errors in any transmission of information that may occur. However, due to the very nature of the Internet, such extremes cannot be guaranteed. Also, your access to Tapizados Nueva Generación Services may occasionally be suspended or restricted for the purpose of carrying out repair or maintenance work, or the introduction of new products or services. We will endeavour to limit the frequency and duration of such suspensions or restrictions.

We shall not be liable for any delay or failure to perform our obligations under these conditions if such delay or failure to perform is attributable to circumstances beyond our reasonable control. This provision does not affect the customer's right to receive the product within a reasonable period of time, or to receive a refund in the event that we are unable to deliver such products to him within a reasonable period of time for any reason beyond our reasonable control. 

Applicable Law and Jurisdiction

These conditions shall be governed by or construed in accordance with Spanish law in that which is not expressly established. Tapizados Nueva Generación and the user agree to submit any controversy that may arise from the provision of the products or services subject of these Conditions, to the Courts and Tribunals of Valencia.

In the event that the user's domicile is outside Spain, the provider and the user expressly renounce any other forum, submitting to the Courts and Tribunals of the city of Valencia (Spain).

Modification of the Service or Variation of Conditions

We reserve the right to make changes to Tapizados Nueva Generación Services in our policies and our terms and conditions, including these Terms of Use and the General Terms of Service, at any time. You will be subject to the terms and conditions, policies, Terms of Use and General Conditions of the Services in effect as of the date you use Tapizados Nueva Generación Services. If any of these Terms of Use or the General Terms of Service are declared invalid, void or for any reason ineffective, such condition shall be deemed to be excluded without such declaration affecting the validity or enforceability of the remaining conditions.


In the event of your breach of these Terms of Use, and even if we may choose not to exercise any rights available to us at that time, we may use such rights and remedies at any other time when you may again breach these Terms of Use. 


We do not sell products to minors. The products we sell must be purchased by adults. Children under 18 years of age may only use Tapizados Nueva Generación Services under the supervision of a parent or guardian.

Applied language
  • Spanish language
  • English language


These Conditions of Sale apply to the sale of products by Tapizados Nueva Generación which is a trade name of Tapizados Nueva Generación, S.L. In addition, each time you use any present or future service of www.mueblestapizadosnuevageneracion.com you will be equally subject to the terms and conditions of use. 

Please read these terms and conditions carefully before placing your order with Tapizados Nueva Generación. By placing your order with Tapizados Nueva Generación you agree to be bound by these conditions. 

By contracting with Tapizados Nueva Generación the user or customer expressly declares to know, understand and accept these conditions of use and general contracting. Likewise, the user declares to be of legal age and have the legal capacity and ability to act necessary for access to the website www.mueblestapizadosnuevageneracion.com and contracting through it.


The contractual relationship of purchase and sale entails the delivery, in exchange for a specific price and publicly exposed through the website, of a specific product or service.

In order to access the services offered by the provider, the user must register through the website by creating a user account. To this end, the user must freely and voluntarily provide the personal data that will be required.

Once the user account has been created, it is hereby informed that in accordance with the requirements of art. 27 of Law 34/2002 on Information Society Services and Electronic Commerce, the contracting procedure will follow the following steps:
  • Once the contracting procedure has been completed, the user will be informed via e-mail of the entire order process.
  • The order confirmation will not be valid as an invoice.
  • Any payment made will entail the issue of an invoice in the name of the registered user. This invoice will be available for download in the customer area.
  • For any information about the order, the user will have the customer service telephone number +34 96 122 71 13 or via e-mail to the e-mail address [email protected] In any case, the subject of the message must indicate the order number that was assigned to him and indicated in the e-mail confirmation of purchase.

Depending on the form of payment used by the user, you will receive the following emails:
  • By credit/debit card; you will receive a single email confirming the correct order.
  • Bank transfer; you will receive two emails, the first one indicating the bank account number to make the transfer; and the second one once the receipt of the transfer has been confirmed, informing you that the order has been made successfully

General Information

The products manufactured by Tapizados Nueva Generación are furniture made UNDER ORDER and the client is informed that in case the design is requested, if it belongs to a registered trademark, Tapizados Nueva Generación is not responsible for the use of it, being the responsibility of the buyer who must have the corresponding authorization, if applicable.

DO NOT OPEN UNDER ANY CONCEPT boxes or packages with knives, razors or any other sharp objects. This may damage parts of the product and no claims will be accepted for this reason.

The customer must keep the original box or packaging of the furniture delivered in order to make any claim. Tapizados Nueva Generación reserves the right not to collect items that are not in their original packaging.

Product offer, prices and availability

In compliance with the regulations in force and, especially the Law 34/2002 on information society services and electronic commerce, Tapizados Nueva Generación offers in its section MY SHOPPING CART, information on all the products for sale, their characteristics and prices. However, Tapizados Nueva Generación reserves the right to withdraw, replace or change the products offered to its customers through its website, by simply changing the content of the same. In this way, the products offered at all times by the website of Tapizados Nueva Generación will be governed by the Conditions of Sale in force in each case. Also, Tapizados Nueva Generación will have the right to stop offering, without prior notice and at any time, access to the products mentioned.

All prices include all legally applicable taxes (VAT), with the exception of other taxes that may be applicable and in any case are expressed in Euro currency (€).

Despite our efforts to avoid this, it may be the case that the products included in our catalogue are not shown at the correct prices. We will verify the price at the time of processing your order and in any case before accepting payment. If we have made a mistake and the correct price of the product is higher than the one shown on the website, we may, at our discretion, contact you prior to the dispatch of the order so that you can confirm whether you wish to purchase the product at the correct price, or cancel your order. If the correct price of the product is lower than the one shown on the website, we will charge you for the lower price and ship the product.

Tapizados Nueva Generación reserves the right to make price changes and is protected from price increases for reasons such as increased dealer price lists, new taxes or similar situations.

Consumer Goods Guarantee

We guarantee that all the products of Tapizados Nueva Generación are manufactured with materials in perfect condition and with the appropriate manufacturing processes.

The warranties of our products are those required by law.

In the event of any defect in materials or construction, you must provide the purchase invoice. The warranty does not cover breakage by transport companies or accidents, nor misuse.

Payment methods

Tapizados Nueva Generación supports the following payment methods:
  • Credit or debit bank cards

The order will not be valid until the indicated account has been debited. If payment is not authorized, the order will not be accepted and will be cancelled.

The debit becomes effective the moment the payment details are confirmed. In the event that payment has not been made for any reason, we will contact you at the email address provided in the registration to inform you of the incident.

In the event that the user's details do not match those of the cardholder, Tapizados Nueva Generación reserves the right to contact him/her to confirm his/her identity or to contact the bank to ensure that there is no anomaly.

Payments made by credit card will incur no additional costs.

  • Bank transfer

With this payment method, Tapizados Nueva Generación will receive a notification that the user has chosen the option of bank transfer.

The user will receive an email with the details of the beneficiary account to make the transfer of the purchase amount.

Tapizados Nueva Generación will wait for the bank to notify the bank of the correct reception of the bank transfer by the user's bank.

Once the correct receipt of this transfer has been confirmed, the order can be validated. If payment is not authorized, the order will not be accepted and will be cancelled.

In the event that the user's details do not coincide with those of the holder of the account from which the bank transfer is made, Tapizados Nueva Generación reserves the right to communicate with the user to confirm their identity, or to contact the bank to ensure that there have been no reports of misuse or impersonation.

Payments made by bank transfer will not incur any additional costs on our part. If the customer's bank incurs costs when making such a bank transfer, the customer must pay these costs himself.

Shipping costs

The amount of the shipping costs will be included in the final price of the order.

Delivery of the order

The customer will be able to request the status of order from his user account, Tapizados Nueva Generación, will send an email with the information of the same one.

The delivery of the order will be made at the delivery address freely designated by the user. Thus, Tapizados Nueva Generación does not assume any responsibility for when the delivery of the product does not take place as a consequence of the data provided by the user is false, inaccurate or incomplete or when the delivery cannot be made for reasons beyond the control of the shipping company, assigned for this purpose, such as the absence of the recipient.

Without prejudice to the foregoing, Tapizados Nueva Generación shall adopt the measures required of a diligent trader so that the delivery can be made in the agreed time, and if not, as soon as possible, to the satisfaction of the sender and the recipient, so that no liability can be imputed against Tapizados Nueva Generación.

The delivery of the order will be made at the delivery address freely designated by the user, being carried out by two transport company operators. These workers will be in charge of unloading the goods, transporting them inside the installations, unpacking them and then proceeding with the assembly of the purchased product (if applicable, depending on the model).

It will be the responsibility of the user that the structure of the facilities where the goods are delivered allows the introduction of the same, having to have a system for it (lift, stairs, elevator...). 

Tapizados Nueva Generación and the transport company will not provide the means to introduce the merchandise into the user's facilities.

Tapizados Nueva Generación shall have the right to reject the order or the shipment in case of not being able to deliver it for the reasons set out above.

The delivery times will be indicated in each order and will be a maximum of 30 days.

The delivery time indicated on the Web for each product is always approximate and very especially during festive times when most factories, importers and transport companies close for holidays.

Tapizados Nueva Generación will be able to modify the status of the order with respect to the delivery of the same one if the production process has been agile. The customer will receive an email informing him/her of the modification and the new delivery date.

On Saturdays, Sundays and public holidays there will be no delivery of orders.

The delivery will be made on time under the responsibility of the carrier.



Due to the characteristics of the products offered, PERSONALIZED ON REQUEST, the company is obliged not to accept the cancellation of the order once confirmed purchase.


Due to the characteristics of the products offered, carried out UNDER ORDER, the company is obliged not to accept the return of the order, being one of the exceptions contemplated in the right of withdrawal.

Tapizados Nueva Generación, in the event of receiving a claim, will analyze it and differentiate between accidental damage, assembly damage or original damage (damage produced in the factory itself).

In the event that the product arrives defective of origin, Tapizados Nueva Generación will proceed to replace it.

Tapizados Nueva Generación will only be responsible for products that are in bad condition of origin. The buyer, on receipt of the product and once the assembly has been carried out by the transport company's operators, must check it before signing the delivery note. Tapizados Nueva Generación will not be responsible for the replacement of the order, if the customer has not notified the incident on the delivery note receipt.

With regard to incidents in transport, upon receipt of the product, the customer must review it before signing the acceptance agreement. This will allow the transport insurance to take care of the damage caused by the transport itself. Tapizados Nueva Generación will not be liable for damages if the customer has not notified the incident on the delivery note.

Tapizados Nueva Generación will only accept claims within 24 hours from the date of receipt of the goods, in case of receiving the product in unsuitable conditions due to transport and the buyer must notify in the manner and time indicated above, including digital photos, along with a detailed description of the problem detected. The 24-hour period from the date of receipt is set by the insurance companies, as all our products are shipped by logistics and are insured. After this deadline, no complaints are accepted. The absence of a complaint in the manner and within the time specified above constitutes tacit acceptance of the product.

Tapizados Nueva Generación does not assume ownership of the returned product until it is received at the return address of the entity:

Tax Identification Number: B98710916
POL. IND. CATARROJA - C/ 26, Nº 200
TEL. / FAX: +34 96 122 71 13

If you would like to make a return, please contact our customer service by calling +34 96 122 71 13 or sending an e-mail to the following address [email protected]

The After Sales Department will take care of all the steps for a correct return of your purchase. No returns will be accepted without the prior authorization of Tapizados Nueva Generación.

Tapizados Nueva Generación informs of the exceptions for the exercise of the right of withdrawal set forth by law:
  • Music, video, software, videogames, when you remove the seal, you lose your right of withdrawal
  • Press and magazines
  • Customized products
  • Food and other products with a fast shelf life

The activity of Tapizados Nueva Generación is the development, design, manufacture and sale of all types of upholstered furniture (sofás, chairs, armchairs...).

Tapizados Nueva Generación has Complaints Sheets available to the consumer.

It is in our best interest that you are satisfied, therefore we will do everything possible to avoid incidents and if any occur we will make every effort to resolve it.

I forgot the password

Centro de preferencia de la privacidad
Cuando visita cualquier sitio web, el mismo podría obtener o guardar información en su navegador, generalmente mediante el uso de cookies. Esta información puede ser acerca de usted, sus preferencias o su dispositivo, y se usa principalmente para que el sitio funcione según lo esperado. Por lo general, la información no lo identifica directamente, pero puede proporcionarle una experiencia web más personalizada. Ya que respetamos su derecho a la privacidad, usted puede escoger no permitirnos usar ciertas cookies. Haga clic en los encabezados de cada categoría para saber más y cambiar nuestras configuraciones predeterminadas. Sin embargo, el bloqueo de algunos tipos de cookies puede afectar su experiencia en el sitio y los servicios que podemos ofrecer.
More information
Gestionar las preferencias de consentimiento
- Cookies técnicas Activas siempre
Son aquellas que permiten al usuario la navegación a través de una página web, plataforma o aplicación y la utilización de las diferentes opciones o servicios que en ella existan como, por ejemplo, controlar el tráfico y la comunicación de datos, identificar la sesión, acceder a partes de acceso restringido, recordar los elementos que integran un pedido, realizar el proceso de compra de un pedido, realizar la solicitud de inscripción o participación en un evento, utilizar elementos de seguridad durante la navegación, almacenar contenidos para la difusión de videos o sonido o compartir contenidos a través de redes sociales.
- Cookies de análisis o medición
Son aquellas que permiten al responsable de las mismas, el seguimiento y análisis del comportamiento de los usuarios de los sitios web a los que están vinculadas. La información recogida mediante este tipo de cookies se utiliza en la medición de la actividad de los sitios web, aplicación o plataforma y para la elaboración de perfiles de navegación de los usuarios de dichos sitios, aplicaciones y plataformas, con el fin de introducir mejoras en función del análisis de los datos de uso que hacen los usuarios del servicio.
Rechazar todas Confirmar mis preferencias